Last Updated: August 20th, 2025
1. Introduction
Döner Haus (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online. It applies to all visitors and users, including but not limited to:
- Guests who use our Contact Us form on the main site
- Visitors to our franchising site and potential franchisees
- Members of our loyalty program who receive email and/or text marketing communications
For technical data collected through our website provider (such as device or browsing information), please see the Toast Privacy Statement.
2. Information We Collect
We only collect the information you choose to submit when interacting with us through our websites, forms, or programs. This may include:
- Contact details such as your name, email address, and phone number
- Messages or inquiries you send through our Contact Us form
- Information provided when submitting a franchise inquiry, such as location preferences, investment range, business background/experience, or other details you share voluntarily
- Information provided when joining our loyalty program, including your contact details, transaction history, preferences, and consent records for email and/or SMS marketing
- Communication records, such as emails, texts, or phone calls between you and our team
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and provide requested information
- Send transactional and marketing communications (including promotions, updates, and reminders)
- Provide franchise information and follow up on inquiries
- Administer and personalize loyalty program benefits
- Maintain internal records and comply with applicable laws
4. Communications & Marketing
Email and Text Messages: By providing your contact information and opting in, you agree to receive communications from us, including promotions, updates, and reminders.
Franchise Leads: If you submit an inquiry through our franchising site, you may be contacted via phone, email, or text, which may include automated messages.
You can opt out at any time by clicking the “unsubscribe” link in emails, replying “STOP” to text messages, or contacting us directly.
5. Sharing of Information
We may share your information with:
- Internal staff and authorized representatives (including franchise development team)
- Service providers who help us operate our business (e.g., CRM platforms, email/SMS delivery services)
- Third parties as required by law or to protect our rights
We do not sell your personal information.
6. Data Retention
General Contact Form Submissions: Retained for up to 12 months after last contact.
Franchise Inquiries: Retained for up to 5 years to comply with franchise sales record-keeping requirements.
Loyalty Program Data: Retained for as long as you remain a member or for 24 months of inactivity, whichever is longer.
7. Security
We implement commercially reasonable safeguards to protect your information, including encryption for online submissions and restricted access to stored data.
8. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
9. Franchise Disclosures
Submitting a franchise inquiry form does not constitute an offer to sell a franchise. Offers are made only through our Franchise Disclosure Document (FDD) and in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on our websites with the “last updated” date.
11. Contact Us
For privacy-related questions or requests, contact us at:
Email: info@doner.haus
